500 Castro St, Mountain View, CA 94041
Wed–Thu 12pm–4pm, Fri–Sat 12pm–6pm, plus one hour prior to each performance at the Performing Arts Center.
May be closed on certain holidays.
PLEASE NOTE: This location is staffed by employees of the City of Mountain View. They are authorized to process single ticket sales and subscription exchanges on behalf of TheatreWorks. No special offers or subscription sales are available through this office.
TheatreWorks does not own nor operate this venue, and is not affiliated with Smuin Ballet, Lamplighters Music Theater, Pocket Opera, Peninsula Youth Theatre, nor any other company performing at the MVCPA.
1305 Middlefield Road, Palo Alto, CA 94301-3354
PLEASE NOTE: The Lucie Stern box office is staffed by TheatreWorks employees beginning one hour before each of our performances there. We are not on-site at that venue during other companies’ shows or at any other time. This office is only equipped to process Will Call pickup and single ticket purchases; no special offers, exchanges, or subscription sales are available through this office.
TheatreWorks does not own nor operate this venue, and is not affiliated with Palo Alto Players, West Bay Opera, Palo Alto Children’s Theatre, nor any other company performing at the Lucie Stern.
Ticket sales are final and non-refundable.
You may exchange your tickets for a different performance of the same production title up to 24 hours before the scheduled performance time. Subscribers pay no fees for this transaction; non-subscribers must pay a $5-per-ticket fee. If you select a more expensive seat or performance than your original ticket, you will have to pay the price difference. Tickets can only be exchanged into performances of the same production title; tickets cannot be exchanged from one title to a different title.
If you miss your performance, you may call or email the Box Office up to 24 hours after your original performance date to arrange an exchange into a different performance of the same production title (pending availability). If you select a more expensive seat or performance than your original ticket, you will have to pay the price difference. Tickets can only be exchanged into performances of the same production title; tickets cannot be exchanged from one title to a different title. Missed Performance exchanges carry an additional $5-per-ticket fee for non-subscribers. If you do not contact the Box Office within the 24-hour window, your tickets are considered void and you will need to purchase new tickets if you wish to see the show.
If you can neither use nor exchange your tickets, you may call or email our Box Office up to 24 hours after the scheduled performance time to donate it. We will send you a tax-deductible receipt for the value of the ticket.
Service charges apply to all ticket and subscription purchases, and are subject to change.
Schedules, shows, casts, venues, and ticket prices are subject to change.
The first three performances of every show at TheatreWorks are considered Previews. These performances offer a chance for the artists involved with the production to see their work performed front of a live audience. Then they get to use that information to make changes or tweaks. Opening Night is considered the "final draft" of the show, which will then run the same way for every performance.
Tickets to Previews are less expensive because there is a chance of unexpected things happening during these shows. While some people find unpredictability exciting, we understand that others do not. If you want to see the final, most polished version of the show, choose a performance on or after the official press opening.
Latecomers will be seated at the house manager’s discretion. You may have to wait to enter until an appropriate moment in the play, and you may be asked to sit in an open seat towards the back until intermission so as not to disturb other guests.
TheatreWorks has no dress code. We like you just the way you are! We do ask that you consider going without when it comes to wearing perfumes or colognes, as some people around you might be sensitive to strong smells.
Since the sound of food wrappers and chomping can be disruptive to other people in the theatre, we ask that you don't bring in any food. (Not to mention stains can be a pain to get out of those theatre seats!) You're more than welcome to bring in water as long as it's in a container with a lid.
Much like how you wouldn't pirate a movie by recording it in the movie theatre, we ask that you not record any of our productions. Not only is it disruptive to the other people around you, but there are plenty of legal reasons why not to as well.
Out of respect for the performers and your fellow patrons, turn your cellphone off for the duration of the performance. If you choose to photograph the stage before or after the show, please give credit to the designers.
Most little ones have a difficult time sitting still and quiet for the duration of our plays, so we ask that children aged 5 and under stay home. We also ask that youth under 14 be accompanied by an adult. Everyone, regardless of age, must have a ticket; no babes-in-arms.
Vaccination is recommended for audience members but proof is no longer required to enter the theatre.
At this time, masks are not required at most performances. We may offer a limited number of mask-required performances for those patrons who still require a masked environment for health and safety reasons.
At TheatreWorks, we have a strong commitment to giving back to the community that sustains us, and supporting others who do the same. If you are a hosting an auction or other event to benefit the local community, you may request a pair of TheatreWorks tickets to use as a prize or auction item. We ask that you submit your request at least 30 days prior to your event date. Be advised that it may take up to ten business days for your request to processed, and not all requests may be approved. We thank you in advance for your patience and understanding.