TheatreWorks Silicon Valley seeks a collaborative, detail-oriented, and enthusiastic Box Office Manager. Reporting to the Director of Marketing, the Box Office Manager oversees ticket sales for all productions and event programming while upholding the highest level of customer service.

Key Responsibilities:

Ticketing Operations:

• Oversee all aspects of ticketed packages including building events within Tessitura, preparing renewal mailings and facilitating sales.
• Oversee all aspects of subscription seating including seat changes, printing and distribution of tickets, and subscriber exchanges.
• Coordinate with the development department and provide support with VIP and event services.
• Assist with the set-up of events by collating all on-sale information and creating precise and accurate documentation for use by the box office and other departments.
• Attend sales and marketing meetings as required.
• Manage the installation of theatre lobby including concessions set up.
• Manage and train ticketing staff to ensure efficiency in inside sales and outside sales operations.

Revenue Generation:

• Identify and pursue ticket revenue generating opportunities.
• Collaborate within the marketing team to devise and implement sales strategy for single ticket campaigns.
• Craft a price matrix per production/event to track sales and highlight appropriate price changes, to maximize revenue.

Sales Reporting:

• Prepare box office and event sales reconciliation for the finance department.
• Record and deposit payments received from the box office, concessions, and donations.
• Manage database imports and provide internal database support as needed and support the finance department during the annual audit.
• Maintain payment gateways and work with systems providers as needed.

Qualifications & Competencies:

• 3-5 years of related ticketing experience, with demonstrated project management skills.
• Proficiency with CRM systems and Microsoft Office Suite with an advanced knowledge of Excel. Experience with Tessitura, a plus.
• Excellent attention to detail and the ability to problem solve.
• Ability to work independently and collaboratively in a fast-paced environment, balancing multiple projects and deadlines.
• Passion for the arts, flexibility, and the ability to remain calm under pressure.
• Work evenings and weekends, including attendance at events and performances as needed.

Compensation Range: $70,000 annually, based on experience and qualifications.

You Should Apply: TheatreWorks’ commitment to producing the highest quality programming is dependent on building a community whose members come from diverse cultures, backgrounds, and life experiences. We join with a growing number of theatres in the movement to ensure that those who have been excluded historically are at the decision-making table, reflected in our programming, and represented on our staff. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

To Apply: Please email a cover letter and resume to Director of Marketing, Lorraine VanRod at lvanrod@theatreworks.org.

Click here for the full job description.

TheatreWorks Silicon Valley seeks a collaborative, trustworthy, and enthusiastic
hospitality/customer service professional to serve as Patron Services Representative. Reporting to the Patron Services Manager, the Patron Services Representative is responsible for responding to all TheatreWorks patron needs while providing the highest level of customer service. They will be responsible for the processing of subscriptions, single tickets sales and exchanges, and will be knowledgeable of Theatreworks’ policies and procedures to ensure friendly, efficient, and effective daily Patron Services operations.

Please email resume and cover letter to Patron Services Manager, Andrea Garcia at agarcia@theatreworks.org

Patron Services Representative Job Description

TheatreWorks Silicon Valley seeks an Accounts Payable Specialist to support and coordinate, cross-functional general accounting. Including functioning as the full cycle payroll administrator using ADP Workforce Now (bi-weekly and weekly), Accounts Payable, and other duties for the company.

LEARN MORE

Teaching Artists are practicing professional artists with the passion, skills, and understanding of an educator.  Real-world experience in their artistic field of choice enables them to enrich their curriculum and engage a broad scope of people beyond the classroom. Teaching Artists bridge the gap between the arts and learning to cultivate the future generations of awesome individuals ready to change this world.

We Are Looking for Teaching Artists Who:

• Possess a respect for students from all backgrounds and ages.
• Possess a thorough knowledge, understanding, and passion for their art form.
• Have an understanding and passion for social justice.
• Have Equity, Diversity & Inclusion training.
• Value process and collaboration over end product.
• Have excellent communication skills.
• Have significant experience teaching their art form.
• Are familiar with the CA Arts Standards and Common Core State Standards, as appropriate to teaching their art form.
• Have good classroom management skills.
• Can participate in constructive feedback.
• Have reliable transportation and are punctual.
• Are able to pass a background check and a TB test.
• Are able to supply a social security number, Tax ID, or proof of authorization to work in the United States.

To become a TheatreWorks Teaching Artist, submit a Teaching Artist Inquiry Form and we will contact you should your background and experience meet the requirements of one of our program needs. If we do not have an appropriate opening, we will retain your resume for future programming.

Please include the following:

• A cover letter, including a brief description of your artistic field, and why you love to teach. You may also upload a 3 minute video of yourself describing your experience.
• A resume / CV
• The contact information for three references who can speak to your work as a teaching artist
• Do you also teach in another language? Please let us know! 

Any questions, please email artsengagement@theatreworks.org

At TheatreWorks, guest artists find a professional, supportive environment and appreciative audiences for their best work. We are always interested in learning about directors, musical directors, and choreographers with distinguished records of achievement.

Please send or email your résumé (in pdf format, please) to:

Jeffrey Lo,
Associate Producer of Casting & Literary Management
TheatreWorks Silicon Valley

P.O. Box 50458

Palo Alto, CA 94303

jlo@theatreworks.org

TheatreWorks Silicon Valley strives to be an inclusive work environment and embraces a diversity of people, ideas, talents, and experiences. We highly encourage people of color, individuals with disabilities, and other historically underrepresented groups to apply.