Box Office: 877-662-TWSV(8978)
Box Office: 877.662.TWSV(8978)
Nan and the Lower Body is available to stream on demand from Friday, July 29, 2022 through 11:59pm Pacific Time on Sunday, August 21, 2022
  • Your rental entitles you to one full viewing of the video recording.
  • Your video link is unique to your email address and cannot be forwarded to other users.
  • There are no refunds for streaming rentals.
  • This video has optional closed captions in English.

 

PLEASE NOTE:

Due to the fact that there are countless combinations of computers, smartphones, tablets, smart TVs, browsers, routers, modems, and internet service providers people might have, TheatreWorks is not able to provide specific technical support for this production. Our Patron Services representatives are happy to try and answer your questions via phone or email, but they are not trained in IT.

We've prepared a general troubleshooting guide for you to use, as well as a section on how to watch the video on your TV.

If you have questions about accessing the video not answered by the guides below, feel free to reach out to Patron Services representatives:

877.662.8978 or boxoffice@theatreworks.org
Tuesdays–Sundays | noon–6pm Pacific Time

 

BASICS

Where is the show being streamed?

We are hosting the video of the performance through Overture+. You don't need to have any special apps or programs to access the video; it can be watched by anyone with an internet-enabled device and a web browser.

What is a web browser, and what's the best one to use for this video?

A web browser is a program that allows you to "browse" the internet. Almost all computers, laptops, smartphones, and tablets come with a browser pre-installed. Some common browsers are Safari (for Apple users), Google Chrome, Firefox, Microsoft Edge, and Opera. Internet Explorer by Microsoft is also a browser, but Microsoft is phasing it out in favor of Microsoft Edge, and has stopped supporting it. If you are still using Internet Explorer, your video may not work.

What devices can I use to watch this video?

Overture+ works on smartphones, computers, laptops, tablets, and any smart TV that has a web browser. If you have any of those, you can watch!

Can I watch the video on my TV, or do I have to watch on my computer/laptop/tablet/mobile phone?

We'd love for you to "mirror" or "cast" the show to your TV screen! Scroll down to the section called "Watching on a TV" for further instructions.

How do I access my video?

Once you make your video purchase, you'll receive a performance confirmation email at the primary email address we have on file for your account. That email message will contain a custom link you can click to access your video.

 

TROUBLESHOOTING

How can I ensure the best streaming experience?

A good first step might be to turn the WiFi off on your other devices, like phones, tablets, etc; this will help keep your network free of unnecessary traffic. Or, for the strongest connection, connect your viewing device—computer, laptop, smart TV, etc—to your internet router directly with an ethernet cable.

How do I make the video full screen?

You'll find the full screen button in the video player on the Overture+ site. Depending on your device it will be in the lower right corner (on PC, for example) or the upper left (on iOS).

Why can't I hear any sound?

Please click the "volume" icon inside the video player to select your preferred level of volume and/or make sure it is not set to mute. You should also confirm that the device you're viewing the video on—computer, smart TV, mobile device, etc—is not on mute, and that the volume isn't turned down too low.

If you are connecting two devices together to watch, make sure that the correct audio output is selected on the device of origin, and the correct audio input is selected on the receiving device. For example, if you have loaded the video on your computer and connected the computer to your TV for viewing, make sure the sound output in the computer's settings is the TV's speakers, and that the sound input on the TV is your computer.

What should I do if I'm experiencing connection issues while I watch (e.g. video is freezing)?

Your video may need a minute or two to load. If it is not playing continuously, try pausing it and stepping away for a few minutes and then continuing the show once it’s had a chance to pre-load more of the performance. If you are experiencing connection issues, it may be related to your browser settings, internet bandwidth, or it’s a device-specific issue.

While we can't guarantee success and cannot troubleshoot your specific hardware setup, we have a few recommendations that we hope will help:

FOR YOUR INTERNET CONNECTION

  • Go to speedtest.net and test your internet bandwidth. You'll want a download speed of at least 2mbps to view the video.
  • Make sure there aren't any other devices currently connected to your WiFi other than the one you're using to stream the video.
  • Check to see if your Internet Service Provider (also known as your "ISP," like AT&T, Comcast, Xfinity, etc) is having network issues. Some ISPs have issues with congestion during peak video streaming hours, usually in the evenings.
  • Reboot your modem and/or router. Sometimes these devices can lock up, resulting in slow or non-existent internet throughput. Simply unplug each device, wait approximately one minute, then reconnect the power. Within a minute or two they should be back online again.

 

FOR YOUR DEVICE

  • Refresh your browser page, or switch to a completely different browser.
  • Try using your browser under "incognito" or "private" mode.
  • Make sure you have the most up-to-date version of the browser and/or other software you're using. If your browser or software are out of date, make sure to update them immediately.
  • Disable any ad-blocking software or browser plugins you have. These can cause issues when trying to load video.
  • Close any unnecessary applications, browser windows, and/or browser tabs on your device. Multiple things running on your device can slow down performance and monopolize the bandwidth.
  • Turn off any downloads that may be occurring in the background of your device. Background downloads can saturate a user's internet connection.
  • Clear the Cache and Cookies in your device's browser. Your browser stores recently visited websites in a temporary file called a Cache. If refreshing your browser didn't work, then forcing the browser to clear its cache is the next step.
  • Reboot your device. This helps to clear the browser and reestablish a connection with the streaming service.
  • Switch to a different device to see if that improves connection.

 

WATCHING ON A TV

How do I use a smart TV web browser to watch this?

Easily stream to your smart TV using a TV code! Follow these simple steps:

  • Open https://livestream.broadwayondemand.com/theatreworks/# on your smart TV's web browser and enter the password supplied in your confirmation email.
  • Your video will begin playing on your TV!

My smart TV doesn't have a web browser, or I don't know how to use it. What are my other options?

The easiest option is to use Chrome Casting, AirPlay, or wired screen mirroring to stream the video from your phone, laptop, or other device to your TV. You might see a slight decrease in quality with this option. You can also use an HDMI cable to connect your computer or laptop to your TV. Read on for more info!

CONNECT YOUR TV TO YOUR COMPUTER WITH AN HDMI CABLE

The most basic and reliable computer-to-TV connection consists of running an HDMI cable from a computer or laptop to the HDMI input on your TV.

Computers have many different inputs on them. Inputs vary depending on the brand, model, and age of your device. Whether you might need any kind of adapter to run an HDMI cable from your computer to your TV will depend on your specific computer and your specific TV. If you're not sure, check your computer’s manual and your TV’s manual, or Google the model of your computer and/or TV to determine the specifics.

Here is a helpful article on the basics of connecting a computer to a TV with an HDMI cable: https://www.wikihow.com/Connect-a-Computer-to-a-TV

STREAM TO AN APPLE TV OR AIRPLAY 2-COMPATIBLE TV

Use AirPlay to Stream Video or Mirror the Screen of Your iPhone, iPad, or iPod Touch: https://support.apple.com/en-us/HT204289

Use Your TV as a Display with Your Mac Desktop or Laptop: https://support.apple.com/guide/mac-help/use-your-tv-as-a-display-mchlp1206/11.0/mac/11.0

STREAM TO AN ANDROID TV OR CHROME DEVICE

Cast a Google Chrome Tab on Your Computer or Mobile Device to Your TV: https://support.google.com/chromecast/answer/3228332?hl=en&ref_topic=4602553

STREAM TO A ROKU TV OR DEVICE

From an Android or Windows Device: https://support.roku.com/article/208754928

Using Apple AirPlay or HomeKit: https://support.roku.com/article/360057488733

STREAM TO AN AMAZON FIRE TV OR DEVICE

Mirror Your Android Mobile Device Content on Fire TV Devices: https://www.amazon.com/gp/help/customer/display.html?nodeId=G202110800