As of November 3, 2022:

We have a responsibility to keep everyone who attends our performances safe. That's why we're implementing a few rules across the company to make our spaces as safe and healthy as possible for you and our hardworking team of artists, volunteers, and staff members.

Everyone who comes to one of our indoor spaces, regardless of age, must wear a mask at all times while inside (N95 or KN95 strongly recommended).

If you have any questions about what constitutes  an acceptable mask, you can scroll down to our detailed safety protocols below.

TheatreWorks has always been about community, and we're eager to work together with all of you to adopt these safety measures to get back to doing what we do best: Celebrating the human spirit through thrilling, hilarious, moving, unforgettable plays and musicals!

YOUR SAFETY IS OUR PRIORITY

We know that your level of comfort with attending indoor events can change from moment to moment. That's okay!

Ticket sales are final and non-refundable. However, if you are feeling unwell or are not comfortable attending your scheduled performance for any reason, you have the following options:

• Subscribers may exchange their tickets to a different date, time, or show any time prior to the start of their performance with no additional fees. If you are exchanging into a more expensive performance or seat—like moving from a weeknight to a weekend or moving from Gold to Platinum—you will have to pay the difference in price.
  
  
• Non-subscribers may exchange their dates for a fee of $5 per ticket.
  
  
• You can also donate your ticket for a tax-deductible receipt.
  
  

Please reach out to the Box Office by phone or email to make arrangements.

We’re grateful for the trust our community has placed in us over the past 52 years, and are ready to welcome you back whenever you're comfortable joining us.

OUR OFFICIAL PROTOCOLS

MASKS

We strongly recommend the use of N95 or KN95 face coverings for maximum protection for both you and your fellow patrons. Face coverings must be worn at all times while indoors, with exceptions made only for our performers (who are fully vaccinated) when they are on stage.

All masks must:

• Be made with at least 2 layers of breathable material.
• Fully cover the nose and mouth, and secure under the chin.
• Fit snugly against the side of the face.
• Be secured with ties or ear loops and allow the wearer to remain hands-free.
  
  

At this time—based on guidance from health authorities—neck gaiters, plastic face shields, open-chin designs, triangle bandanas, and/or face coverings containing valves, mesh material, or holes of any kind are not acceptable face coverings.

Face coverings may have an integrated transparent plastic panel to aid in viewing the wearer's mouth. These face coverings should:

• Be a fabric face covering featuring a solid plastic panel containing no openings that is attached to the fabric on all sides using tight knit stitching.
• Meet all face covering requirements laid out in the previous list.
  
  

We all know how fast things can change these days, but if there are any updates or revisions to these policies or our season plans, we'll let you know as soon as possible. You can always find the most up-to-date safety protocols on this page. Thanks for sticking with us, and we'll see you at the theatre!

AIR FILTRATION

The Mountain View Center for the Performing Arts is using the highest level and quality of air filters. The system brings in 75% outside air and utilizes new MERV 11 air filters.

The Lucie Stern Theatre is using the highest level and quality of air filters. The filters themselves are MERV 13. The air is exchanged at least six times per hour, and 50% of circulated air is outside air

VACCINE RESOURCES

TheatreWorks recognizes that there can be hesitancy around vaccination due to historical trauma inflicted by the medical establishment, as well as general inequalities in access. We also recognize that all evidence points to the current vaccines being effective and safe, and we encourage everyone who is eligible to get vaccinated at their earliest opportunity. Vaccines are free and widely available.

CDC information | FDA information

San Mateo County Vaccination Program

Santa Clara County Vaccination Program