Patron Services Information

TheatreWorks Silicon Valley Patron Services

PO Box 50458, Palo Alto, CA 94303-0458

PHONE: 1-877-662-TWSV (8978)

FAX: 650.463.1963



Tuesday–Sunday, noon to 6pm

PLEASE NOTE: Our main Box Office operates out of our private administrative offices in Redwood City, and is only reachable by telephone and email.


Lucie Stern Theatre Patron Services Window

1305 Middlefield Road, Palo Alto, CA 94301-3354

HOURS: One hour prior to each TheatreWorks performance at the Lucie Stern Theatre.

PLEASE NOTE: This location is only staffed by TheatreWorks employees one hour prior to each TheatreWorks performance. Due to the high demand for Will Call tickets during the 30-minute period prior to curtain, we may not be able to conduct exchanges or future sales during that time. We are not present on non-performance days, nor during productions by other companies. TheatreWorks does not own nor operate this venue, and is not affiliated with Palo Alto Players, West Bay Opera, Palo Alto Children's Theatre, nor any other company performing at the Lucie Stern. 


Mountain View Center for the Performing Arts Patron Services Window

500 Castro Street, Mountain View, CA 94041-2010

PHONE: 650.903.6000

FAX: 650.965.1727

TDD: 650.903.6868

HOURS: Wed–Thu 12pm–4pm, Fri–Sat 12pm–6pm, plus one hour prior to each performance at the Performing Arts Center. May be closed on certain holidays.

PLEASE NOTE: This location is staffed solely by employees of the City of Mountain View. They are able to process non-subscription TheatreWorks ticket purchases on our behalf. TheatreWorks does not own nor operate this venue, and is not affiliated with Smuin Ballet, Lamplighters Music Theater, Pocket Opera, Peninsula Youth Theatre, nor any other company performing at the MVCPA.


Ticket Policies



TheatreWorks is a no-refund company, and all ticket sales are final.



You may exchange your tickets for a different performance of the same production title up to 24 hours before the scheduled performance time. Subscribers pay no fees for this transaction; non-subscribers must pay a $10-per-ticket fee. If you select a more expensive seat or performance than your original ticket, you will have to pay the price difference. Non-subscribers can only exchange tickets into performances of the same production title; tickets cannot be exchanged from one title to a different title.


Missed Performances

If you cannot attend a performance for any reason, including illness, please reach out to the Box Office before the end of your specific performance. If we are not open, you can send an email or leave a voicemail. We will help you exchange your tickets into another performance of the same show or into a different show in the same season; we can also help you donate your tickets. We cannot exchange or donate tickets if we are not notified before the end of the performance. If you miss your performance without reaching out to us, you will need to buy new tickets if you want to attend a different date.


Ticket Donations

If you can neither use nor exchange one of your tickets, you may call or email our Box Office up to 24 hours before the scheduled performance time to donate it. We will send you a tax-deductible receipt for the value of the ticket. Tickets cannot be donated after the performance has passed.


Service Charges

Service charges apply to all ticket and subscription purchases, and are subject to change.


General Policies


  • Latecomers will be seated at the house manager's discretion. Latecomers may not be seated in their assigned seats, or may be asked to wait until an appropriate interval in the performance before being escorted into the auditorium.


  • There is no food or drink allowed inside either of our venues. You may bring in water if it is in a container with a secure cap. You may also bring cold beverages inside the Lucie Stern Theatre if they are in a lidded TheatreWorks cup purchased from our concessions stand.


  • Children aged five and younger are not allowed at either theatre. Youth under the age of fourteen must be accompanied by an adult. Everyone, regardless of age, must have a ticket; no babes-in-arms.


  • There is no smoking in the theatres or their lobbies. Cameras and recording devices of any kind are strictly prohibited. Please ensure that all electronic devices are set to "off" when you are in the auditorium.


  • Schedules, shows, casts, and ticket prices are subject to change.