PO Box 50458, Palo Alto, CA 94303-0458
Monday—Friday, noon to 6pm
Saturday and Sunday, CLOSED
NOTE: We are closed May 22 - 25 for Memorial Day weekend
PLEASE NOTE: Our main Box Office operates out of our private administrative offices in Redwood City, and is only reachable by telephone and email.
1305 Middlefield Road, Palo Alto, CA 94301-3354
HOURS: One hour prior to each TheatreWorks performance at the Lucie Stern Theatre.
PLEASE NOTE: This location is staffed by TheatreWorks employees one hour prior to each TheatreWorks performance only. We are not present on non-performance days, nor during productions by Palo Alto Players, West Bay Opera, etc. Due to the high demand for Will Call tickets during the 30-minute period prior to curtain, we may not be able to conduct exchanges or future sales during that time.
500 Castro Street, Mountain View, CA 94041-2010
HOURS: Wed-Sat 12pm-6pm, plus one hour prior to each performance at the Performing Arts Center. May be closed on certain holidays.
PLEASE NOTE: This location is staffed solely by employees of the City of Mountain View. They are able to process non-subscription TheatreWorks ticket purchases on our behalf.
TheatreWorks is a no-refund company, and all ticket sales are final.
You may exchange your tickets for a different performance of the same production up to 24 hours before the scheduled performance time. Subscribers pay no fees for this transaction; non-subscribers must pay a $15-per-ticket fee. If you select a more expensive seat or performance than your original ticket, you will have to pay the price difference.
If you miss your performance, you may call or email the Box Office up to 48 hours after your original performance date to arrange an exchange into a different performance of the same production (pending availability). All Missed Performance exchanges carry a $15-per-ticket fee, for both subscribers and non-subscribers.
If you can neither use nor exchange one of your tickets, you may call or email our Box Office up to 24 hours before the scheduled performance time to donate it. We will send you a tax-deductible receipt for the value of the ticket. Tickets cannot be donated after the performance date has passed.
Service charges apply to all ticket and subscription purchases, and are subject to change.