Subscriber Information

Welcome to TheatreWorks

Please check your tickets to make sure they match what you ordered. All tickets are computer generated and your assigned seats are located as close as possible to where you requested. Don't be concerned if your tickets are not numbered sequentially, as some sections of the theatre have alternate numbered seating.

Reschedule Information
Subscription Benefits
TheatreWorks Extras
Everything Else
Getting to the Theatres
Directory

How to Reschedule a Performance

Subscribers never need to miss a TheatreWorks performance. If you cannot make your scheduled performance date, you may reschedule, in advance, another date of the same play. Just give us at least 24 hours notice. There is no charge for this service, but subscribers are asked to pay the difference in price when rescheduling into a more expensive performance. We cannot accept expired tickets for exchange.

BY MAIL
Fill out a rescheduling coupon and mail with your tickets and a self-addressed stamped envelope to: TheatreWorks Subscriber Services, PO Box 50458, Palo Alto, CA 94303-0458. When rescheduling into a more expensive performance, please include payment for upgrade. Allow ten working days for return of tickets by mail; when short of time, TheatreWorks will hold tickets at Will Call.

BY FAX
FAX your rescheduling coupon and a copy of your torn tickets to TheatreWorks Subscription Services at 650.463.1963. When rescheduling into a more expensive performance, please include credit card payment for upgrade. FAX requests for weekend performances must be received by 4 pm on the preceding Friday. You will receive a confirmation. Tickets will be held at Will Call.

BY PHONE
Reschedule by phone up to a day ahead of your performance. Call Subscriber Services at 650.463.1960 or toll free at 1.888.273.3752 with your tickets in hand between the hours of 11 am and 6 pm. Requests for weekend performances must be received by the preceding Friday.

Subscribers may also reschedule performances by phone through the Mountain View Center for the Performing Arts Ticket Office. There is a $2 per ticket service charge to reschedule by phone, and you will need to fax your torn tickets to MVCPA to complete the exchange.

IN PERSON
Reschedule in person at the Mountain View Center for the Performing Arts Ticket Office at the corner of Castro and Mercy Streets in downtown Mountain View. The Ticket Office is open for advance sales and exchanges noon to 6 pm Tuesday through Saturday. There is no service charge when you exchange in person.

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Subscriber Benefits

Subscribers are vital to the continued success of TheatreWorks. The benefits below are designed for you, our most committed audience members, in appreciation of your support.

Best Seats in the House Guaranteed
Subscribers are seated before anyone else. Subscribers retain their subscription seats, which are renewable year to year. Choose-Your-Own Series Subscribers will receive best available seating for each chosen performance.

Significant Savings
Your commitment to a TheatreWorks Subscription rewards you with savings of up to 18%.

Performance Rescheduling by Phone
Don't miss a single TheatreWorks performance! Simply exchange your tickets by phone. See your ticket sheet for information.

Extra Ticket Savings
Only subscribers may purchase tickets for friends and family at $3 off the regular price. Five/Three play subscribers may see the shows not included in their package at this special price as well.

Tax Deductions
If you are unable to reschedule a performance or exchange unused tickets during the run of a show donate them to TheatreWorks and receive a tax deduction.

Advance Notice of Exciting Special Events
Be the first to hear about current TheatreWorks happenings.

Lost Ticket Insurance
If your subscription tickets are lost, stolen, or destroyed we will be happy to make duplicate tickets for you. Simply call the Subscriber Hotline 1.888.273.3752

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TheatreWorks Extras

TheatreWorks hosts an array of programs designed to provide our audiences with an opportunity to explore the theatrical process up close and in person. Be part of the behind-the-scenes adventure by joining us for any one of these insightful programs.

Opening Nights
Come play with us! Celebrate the traditional spirit and sophistication of live theatre with a glass of wine and catered hors d'oeuvres. Mix and mingle with staff and artists in the charming lobby or ballroom at Lucie Stern or in the elegantly modern lobby of the Mountain View Center for the Performing Arts after the production. Prepare yourself for an element of surprise, an engaging magician or a smooth jazz combo may round off a perfect evening of entertainment.

"How TheatreWorks" Coffee Hour
Settle in with your favorite coffee drink for a behind the scenes view. An interview with the director, a presentation by the designer, a stage combat demonstration - all are possibilities when you attend this special forum. "How TheatreWorks" is held at 6:30 pm prior to the Thursday preview performance. You do not have to be a Thursday night preview subscriber to attend.

Look for signs at the performance venue for event location. Discussion will break in time for ticket holders to line up for the general admission performances.

Discussion Wednesday
Engage in dialogue and a question and answer period with artists from each production. You must specify Discussion Wednesday on your order to attend on evenings that feature these informative post-show chats.

Notice for special savings subscription holders
Senior, student, and educator subscriptions will be calculated with the savings price. When rescheduling into a performance for which your savings is not valid, we must ask you to pay the difference between the value of your ticket and the regular price.

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Everything Else You Need to Know

Curtain Times
Tuesday 7:30 pm
Wednesday 8:00 pm
Thursday 8:00 pm
Friday 8:00 pm
Saturday Matinee 2:00 pm
Saturday 8:00 pm
Sunday Matinee 2:00 pm
Sunday Evening 7:00 pm

Late Seating
TheatreWorks performances begin promptly at the announced curtain time. Latecomers will not be seated until appropriate intervals, and may not be seated in their exact seat location until intermission.

Access Services
Both theatres are completely wheelchair accessible.

Listening systems for hearing impaired patrons are available free at both theatres.

Audio Description for the visually impaired is available on specific performances. Call for more details.

Youth Policies
TheatreWorks performances are generally suitable for ages 10 and up. If you have questions about the appropriateness of a production, please call the Mountain View Center for the Performing Arts Ticket Office or TheatreWorks Subscriber Services for age rating information. Ask about TheatreWorks' savings for youth and students.

Patrons are discouraged from bringing very young children or infants to regular performances. All persons, regardless of age, must have a ticket.

Box Office Information
TheatreWorks Subscriber Services
650.463.1960 or toll free 1.888.273.3752
FAX 650.463.1963
P.O. Box 50458, Palo Alto, CA 94303-0458

Hours: Monday - Friday, 11am - 6 pm

Mountain View Center for the Performing Arts Ticket Office 650.903.6000
FAX 650.965.1727
TDD 650. 903.6868
P.O. Box 7540, Mountain View, CA 94039

Walk-up and phone sales, and season exchanges are available during hours below at the MVPCA Ticket Office on the corner of Castro & Mercy Streets, downtown Mountain View.

Hours: Tuesday - Saturday, noon - 6 pm

Lucie Stern Theatre Box Office
Hours: One hour prior to each TheatreWorks performance in the Lucie Stern Theatre only.

PLEASE NOTE: NEITHER SUBSCRIBER SERVICES NOR THE MOUNTAIN VIEW CENTER FOR THE PERFORMING ARTS TICKET OFFICE ARE OPEN ON SUNDAY.

Service Charges

Mountain View Center for the Performing Arts Ticket Office
Phone orders: $2.00 per ticket
FAX/mail orders: $3.00 per order

Please Note: MVCPA service charges are subject to change based on City of Mountain View policies.

TheatreWorks Ticket Services
Orders made by Subscribers or Members through TheatreWorks Ticket Services are not subject to service charges

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Getting to the Theatres

Kindly check your tickets prior to each show for performance location.

Mountain View Center for the Performing Arts (MVCPA)
Corner of Castro and Mercy streets, Downtown Mountain View

FROM HIGHWAY 280: Take Highway 85 exit north towards Mountain View. From Highway 85 take the El Camino Real north exit. Stay on El Camino and turn right on Castro Street. The Center is on the left at the corner of Castro and Mercy.

FROM HIGHWAY 101: Take the Moffett Blvd. exit towards Mountain View. Moffett Blvd. becomes Castro St. at the railroad crossing (Central Expressway). Stay on Castro until you reach Mercy Street.

CALTRAIN: Mountain View exit (not Castro Station). Walk right from the station to Castro Street, turn left. Walk up the far side of Castro to Mercy St.

Free parking is available in the underground garage.

Click on map for larger image

Lucie Stern Theatre
1305 Middlefield Road, Palo Alto

FROM HIGHWAY 101: Take Embarcadero exit west towards Stanford. Turn right (north) on Middlefield Rd. Lucie Stern Center is on the right within the first block at the corner of Middlefield and Melville.

FROM HIGHWAY 280: Take Page Mill Rd. heading east. Cross El Camino and turn left (north) on Middlefield Rd. Cross Embarcadero and Lucie Stern is on the right within the first block at the corner of Middlefield and Melville.

FROM EL CAMINO REAL: Take Embarcadero east (away from Stanford) and turn left on Middlefield.

CALTRAIN: Palo Alto station. From there take bus #35 southbound towards Foothill College. Stop at Middlefield and Embarcadero. Buses run roundtrip for Mon-Fri performances, and weekend matinees (no return trip is available for Sat & Sun evening shows). For a schedule of times, call 1.800.894.9908.

Free parking is available.

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TheatreWorks Directory

Emergency Numbers During Performances:

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